Policies and procedures

CRRC has a number of policies and procedures. As volunteers, we all agree that we will abide by them. Since we work with vulnerable people, safeguarding is particularly important. If you have any concerns regarding safeguarding, please contact our safeguarding officer.

Here are the latest versions of CRRC policies.

Equality and Diversity Policy

We aim to be an organisation that values, recognises and responds to the diverse needs of members and those we serve. We adhere to the Equality Act 2010 and will not discriminate against any person or other organisation. Our policy applies to everyone the organisation serves, our volunteers and those who provides services for us.  Please read the full policy here.

Data Protection Policy

We are committed to holding information safely and securely and using it only for the purpose for which it was given. We will keep any data we hold up to date and accurate, remove out of date data from our records and dispose of it securely.  Please read the full policy here. When collecting or handling personal data, please follow this procedure.

Safeguarding Policy

We define safeguarding as appropriate action to protect children and vulnerable adults from abuse, harm or neglect. All those volunteering for CRRC must read this policy before they have contact with those we are assisting and must adhere to the policy and procedures for reporting suspected or actual abuse. Please read the full policy here.

If you have a concern or a complaint about any aspect of CRRC, please contact the Lead Contact of the group concerned in the first instance. We promise to treat you with fairness and respect. Hopefully, most problems can be resolved by informal discussion. If, however, you are not happy with this, please email our administrator and we will arrange a meeting. A final appeal can be made to the Trustees.